Digital-services-are-pivotal-for-a-good-customer-experience

Connectivity, cloud, communications, cyber security and networking need to be considered carefully within the context of the customer experience.

Digital services are pivotal for a good customer experience

<div class="block-richtext">It’s no secret that <a href="https://seacom.co.za/digital-services/">digital services</a> are absolutely critical to providing outstanding client experiences. For businesses to succeed and provide a seamless experience for their valuable customers, a strong digital infrastructure is necessary for everything from connectivity and cloud solutions to communications and cyber security. Enterprises can boost consumer happiness, spur growth, and obtain a competitive edge by making use of the latest digital tools and technologies. This will require working with a reputable ICT services provider that can offer several digital services across various sectors. A pleasant and efficient customer experience can make or break a company and consumers are not shy to share their true feelings online.Business decision-makers must prioritise digital services for the benefit of their company’s reputation and to ensure customers return again and again. <a href="https://seacom.co.za/digital-services/">Connectivity</a>, <a href="https://seacom.co.za/digital-services/">cloud</a>, <a href="https://seacom.co.za/digital-services/">communications</a>, <a href="https://seacom.co.za/digital-services/">cyber security</a> and <a href="https://seacom.co.za/digital-services/">networking</a> need to be considered carefully within the context of the customer experience. This will allow companies to choose the right tools and ICT partners for their success.<h2 data-block-key="6pvmi">How connectivity services improve the customer experience</h2>Any efficient customer experience will rely on a dependable and fast internet connection. A strong network infrastructure will also make it easy for companies to communicate with their customers. The need for reliable internet connectivity cannot be underestimated due to the importance of online services and e-commerce. A good connectivity service will ensure that customers can always access a company’s website and other services, no matter where they are. It’s the foundation of the digital experience and should be given top priority for companies wanting to improve their customer experience. <h3 data-block-key="emdfo">Communication is key</h3>Any successful business connection with customers is built on effective communication. Real-time methods of engaging with clients have become essential. Robust telecommunications, email servers and website chatbots allow employees to talk directly to customers in real-time. Companies need to invest in reliable communication tools for the benefit of their customers; there’s nothing more frustrating than not being able to talk to the right person at the right time, especially when an issue needs to be resolved. Companies should consider cloud-based communication solutions including, unified communications (UC), to unlock seamless capabilities for their customers.<h3 data-block-key="3rfqk">Cloud and networking solutions offer greater flexibility</h3>The cloud offers unmatched flexibility, scalability, and cost-effectiveness – it has completely changed how businesses run and engage with their customers. Enterprises can boost performance and strengthen data security by moving vital apps and data to the cloud. This allows companies to safeguard their client information.In addition, cloud-based solutions allow companies to scale their operations as needed and swiftly adjust to shifting market conditions. This allows them to expand their offerings to customers in line with their growth, ensuring that the customer experience is not affected as their client base grows.<h3 data-block-key="2e5rc">The need for robust cyber security</h3>Businesses of all sizes place a high premium on cyber security nowadays. Data breaches, monetary loss, and reputational damage are just a few of the terrible outcomes that can result from cyber attacks. Most importantly, enterprises need to protect their customer data and personal information.Many companies have fallen victim to data breaches where their customer information has been compromised. This has extreme negative implications for a company’s reputation and it has caused companies to close down in the past. Cyber security is a critical component of the customer experience, even if it’s only noticed by customers when things go wrong.<h3 data-block-key="4knsf">Working with a trustworthy ICT service provider</h3>Choosing a reputable ICT service provider is one of the biggest decisions business leaders can make. It allows you to maximise the advantages of digital services. A trustworthy supplier can help you design, create and implement a thorough digital services strategy that complements your corporate goals.Your chosen service provider should offer multiple solutions in the fields of connectivity, communications, cloud, cyber security and networking. Not all of these services may be useful or applicable, but your ICT partner will be able to help you choose the correct services for your and your customers’ needs. Offering a full range of digital services to companies across Africa, SEACOM is one of the top ICT service providers. Our digital services are designed to enable companies to reach their greatest potential and provide outstanding customer experiences. Our team of professionals will collaborate closely with you to understand your unique needs and offer digital solutions that will help you meet them.Digital services are critical to providing outstanding customer experiences. Businesses can realise the full potential of digital transformation and unlock sustainable success by investing in state-of-the-art technology and working with a reputable ICT service provider like SEACOM. For more information about our digital services or to get a quote, email us at digitalservices@seacom.com or <a href="https://seacom.co.za/contact/">leave us a message</a>.___<a href="https://seacom.co.za/">SEACOM</a> owns Africa’s most extensive network of information and communications technology (ICT) infrastructure, including subsea cables and secure internet connections. We offer a diverse range of flexible, scalable and high-quality solutions for businesses that meet world-class standards for connectivity.<a href="https://seacom.co.za/about/">SEACOM</a> is privately owned and operated, making it agile and adaptable to the needs of the customer. This makes us the preferred ICT and internet connectivity <a href="https://seacom.co.za/partner/">partner</a> for African businesses and peripheral service providers. We can guarantee high-speed, low-latency and secure internet connections to corporates and small enterprises.For‌ ‌more‌ ‌information‌ ‌on‌ our ICT solutions, ‌follow‌ ‌us‌ ‌on‌ ‌‌<a href="https://www.linkedin.com/company/seacom-ltd/">LinkedIn‌</a>,‌ ‌‌<a href="https://www.facebook.com/SEACOM/">Facebook‌</a> ‌or‌ ‌‌<a href="https://twitter.com/SEACOM">X</a>.‌ ‌Keep‌ ‌an‌ ‌eye‌ ‌on‌ ‌our‌ ‌‌<a href="https://seacom.co.za/business-insights">news‌ ‌section‌‌</a> ‌for‌ ‌insightful‌ ‌articles‌ and relevant news stories on African ICT, internet connectivity and our leading cloud and security solutions.</div>

Why-you-still-need-MSPs-in-the-AI-era

Even while AI will surely influence IT services in the future, MSPs are not going extinct; rather, they are changing and adapting to the new IT environment.

Why you still need MSPs in the AI era

<div class="block-richtext">Every business decision-maker will know about artificial intelligence (<a href="https://seacom.co.za/news/how-the-implementation-of-ai-can-enhance-existing-it-functions-in-business/">AI</a>) and its ability to change the way businesses function. Various AI tools are currently being used to automate mundane tasks, increase productivity and optimise workflows. They are making IT operations more efficient, such as patch management and network monitoring, but are they ready to replace managed service providers (<a href="https://seacom.co.za/news/why-ditching-your-msp-could-spell-cyber-security-disaster/">MSPs</a>)? Among the excitement and hype about AI, this crucial question arises. Right now, MSPs will not become obsolete as a result of AI technologies. Even while AI will surely influence IT services in the future, MSPs are not going extinct; rather, they are changing and adapting to the new IT environment.MSPs are adjusting their offerings and incorporating AI technologies into their service portfolios to expand their capabilities. AI-powered solutions can enable MSPs to provide their customers with better services. For instance, AI can evaluate enormous volumes of data to anticipate possible IT problems before they arise, allowing for proactive maintenance and reduced downtime.<h2 data-block-key="6g0mf">The human touch of MSPs</h2>Even with AI's indisputable advantages in IT services, it's important to recognise its limitations. The human touch and in-depth knowledge that a seasoned MSP has are currently missing from AI software. There is simply no replacement for human experience and expertise.AI also struggles to recognise context and nuance. While it’s capable of efficiently analysing data patterns, it may find it difficult to decipher contextual information. Complex IT problems often need human judgement and knowledge of the particular business context to find a proper resolution for the client.A lot of AI solutions are also made to be widely applicable – a “one-stop shop” of sorts. Businesses, however, often have certain demands and specifications. MSPs are able to provide customised IT solutions that precisely match the business objectives and distinct IT infrastructure of each client.In addition, long-term planning and strategic direction are not strong suits with AI technologies. These tools are excellent at finding patterns and automating processes, but they are unable to create long-term IT plans or offer advice on the direction a company should go. MSPs can collaborate with clients to fully grasp their business goals and create all-encompassing IT plans that support expansion goals.<h3 data-block-key="5qsf9">The benefits of customised IT solutions</h3>Modern IT infrastructures are inherently complex, so a strategic approach that goes beyond the general fixes provided by certain AI tools is needed. MSPs are excellent at offering tailored IT services that cater to each client's unique requirements. MSPs can also create solutions that maximise performance, enhance security, and promote expansion by working closely with companies.Choosing the right MSP can make all the difference. The right partner should offer a range of ICT services across different sectors, such as communications, cloud, connectivity, cyber security and networking. Working with a complete ICT services provider like SEACOM is essential in the AI era. We can develop a comprehensive and customised IT strategy for your company. Our team of highly qualified specialists blends human experience with state-of-the-art technologies to provide results-driven solutions. The future of IT services will involve a combination of machine intelligence and human skills as AI develops further. MSPs will be essential in helping businesses navigate this complicated environment by offering the specialised solutions, continuous support, and strategic direction they require to succeed. For more information about our <a href="https://seacom.co.za/digital-services/">digital services</a> or to get a quote, email us at digitalservices@seacom.com or <a href="https://seacom.co.za/contact/">leave us a message</a>.<hr/><a href="https://seacom.co.za/">SEACOM</a> owns Africa’s most extensive network of information and communications technology (ICT) infrastructure, including subsea cables and secure internet connections. We offer a diverse range of flexible, scalable and high-quality solutions for businesses that meet world-class standards for connectivity.<a href="https://seacom.co.za/about/">SEACOM</a> is privately owned and operated, making it agile and adaptable to the needs of the customer. This makes us the preferred ICT and internet connectivity <a href="https://seacom.co.za/partner/">partner</a> for African businesses and peripheral service providers. We can guarantee high-speed, low-latency and secure internet connections to corporates and small enterprises.For‌ ‌more‌ ‌information‌ ‌on‌ our ICT solutions, ‌follow‌ ‌us‌ ‌on‌ ‌‌<a href="https://www.linkedin.com/company/seacom-ltd/">LinkedIn‌</a>,‌ ‌‌<a href="https://www.facebook.com/SEACOM/">Facebook‌</a> ‌or‌ ‌‌<a href="https://twitter.com/SEACOM">X</a>.‌ ‌Keep‌ ‌an‌ ‌eye‌ ‌on‌ ‌our‌ ‌‌<a href="https://seacom.co.za/business-insights">news‌ ‌section‌‌</a> ‌for‌ ‌insightful‌ ‌articles‌ and relevant news stories on African ICT, internet connectivity and our leading cloud and security solutions.</div>

How-to-audit-your-cyber-security-software

A thorough cyber security audit is designed to methodically evaluate a company’s IT infrastructure for weaknesses and compliance gaps.

How to audit your cyber security software

<div class="block-richtext">Even the most reliable cyber security systems need routine maintenance, just like human bodies do. Regular health check-ups are recommended by doctors, even if you’re feeling good – and the same goes for <a href="https://seacom.co.za/digital-services/">security software</a>. While there might not be any immediate repercussions, neglecting possible problems can cause more serious ones in the future. In a similar vein, IT systems and security software may have undiscovered flaws that hackers are waiting to take advantage of. Regular security audits are recommended to find these weaknesses and stop them from turning into expensive security breaches.A thorough cyber security audit is designed to methodically evaluate a company’s IT infrastructure for weaknesses and compliance gaps. This thorough examination will look deeply into your security software, network setups, and user access rules, to find any weaknesses before they are used by cyber criminals.<h2 data-block-key="2s3g5">What does a security audit entail?</h2>Although the details may change according to the size and sector of your company, a standard security audit consists of the following essential steps:<ol><li data-block-key="5lk7q">Planning and scoping - In this first phase, the objectives of the audit are established, the systems to be evaluated are identified, and the audit methodology is set. </li><li data-block-key="bqg39">Vulnerability scanning - Security experts will then check your IT infrastructure for known flaws in operating systems, applications, and network configurations using specialised technologies. </li><li data-block-key="6778b">Penetration testing - Sometimes referred to as pen-testing, this is a technique that simulates a cyber attack to find vulnerabilities that could be exploited by hostile actors. Pen-testers examine the efficacy of your security mechanisms by attempting a variety of hacking tactics. </li><li data-block-key="67psl">Security policy review - To make sure your current security policies and procedures are thorough, current, and in line with industry best practices, the audit team will assess them on your behalf. </li><li data-block-key="7vgaa">Reporting and remediation - Following the completion of the audit, a comprehensive report will outline the results and weaknesses found, and suggest corrective measures. The vulnerabilities found can then be fixed by your IT staff to improve your overall security posture.</li></ol><h3 data-block-key="ob4m">Employee-led security audits</h3>While cyber security service providers can offer in-depth audits, performing these tasks internally can be an affordable way to keep your cyber security systems functional, especially for companies with limited resources. Workers who are acquainted with your processes and systems can be very helpful in identifying possible security threats.Here are some tips for conducting internal security audits:<ul><li data-block-key="6tni0">Review and update security policies - Make sure your current security policies and procedures are understandable and take into account the dangers of the present day. Policies should be updated as necessary to reflect best practices and close any gaps that are found. </li><li data-block-key="f6lev">Review user access controls - Examine user access controls to make sure that only employees with permission can access IT systems and sensitive data. Verify user privileges to make sure they correspond with job duties. Always remember to remove access to employees who leave the company. </li><li data-block-key="1majb">Identify and address physical security issues - Digital and physical security are equally important. Look at the physical access restrictions for data centres, servers, and other vital networking assets. Make sure that certain areas are only physically accessible to authorised persons. </li><li data-block-key="anvi6">Test backups and disaster recovery plans - To make sure backup processes and disaster recovery plans are working and capable of successfully restoring your systems, test them on a regular basis.</li></ul>Although self-conducted audits are a wonderful place to start, they might not find complex vulnerabilities or have the necessary skills to evaluate your network security posture in-depth. A managed services provider (<a href="https://seacom.co.za/news/why-ditching-your-msp-could-spell-cyber-security-disaster/">MSP</a>) can help in this situation and offer priceless support.<h3 data-block-key="dfrai">Create a cyber security partnership with an MSP</h3>Reputable MSPs will provide a variety of services, such as thorough security audits and continuous monitoring, on top of their security software services. Working with a well-known MSP will greatly improve your cyber security posture. At SEACOM, our team of highly qualified security experts has the most up-to-date information and resources to do comprehensive security evaluations. We can help enterprises find vulnerabilities that self-conducted audits may overlook, giving you a more comprehensive view of your security standing. We are more than just security audit specialists. By using automation and novel security techniques, SEACOM can assist you in streamlining the auditing process. We can also help you include crucial security elements in your corporate network and IT architecture. By taking a proactive stance, you can improve your security posture and lower the probability of successful intrusions. Together, we can put into practice a thorough security plan that takes into account your particular requirements. For more information about our cyber security offerings or to get a quote, email us at digitalservices@seacom.com or <a href="https://seacom.co.za/contact/">leave us a message</a>.___<a href="https://seacom.co.za/">SEACOM</a> owns Africa’s most extensive network of information and communications technology (ICT) infrastructure, including subsea cables and secure internet connections. We offer a diverse range of flexible, scalable and high-quality solutions for businesses that meet world-class standards for connectivity.<a href="https://seacom.co.za/about/">SEACOM</a> is privately owned and operated, making it agile and adaptable to the needs of the customer. This makes us the preferred ICT and internet connectivity <a href="https://seacom.co.za/partner/">partner</a> for African businesses and peripheral service providers. We can guarantee high-speed, low-latency and secure internet connections to corporates and small enterprises.For‌ ‌more‌ ‌information‌ ‌on‌ our ICT solutions, ‌follow‌ ‌us‌ ‌on‌ ‌‌<a href="https://www.linkedin.com/company/seacom-ltd/">LinkedIn‌</a>,‌ ‌‌<a href="https://www.facebook.com/SEACOM/">Facebook‌</a> ‌or‌ ‌‌<a href="https://twitter.com/SEACOM">X</a>.‌ ‌Keep‌ ‌an‌ ‌eye‌ ‌on‌ ‌our‌ ‌‌<a href="https://seacom.co.za/business-insights">news‌ ‌section‌‌</a> ‌for‌ ‌insightful‌ ‌articles‌ and relevant news stories on African ICT, internet connectivity and our leading cloud and security solutions.</div>

SEACOM's virtual server storage, configured on industry-leading PureStorage and FlashArray/C solutions, delivers exceptional performance and efficiency for your enterprise applications.

High Performance and Efficiency

Seamlessly scale your storage capacity and performance as your needs evolve, without disruption, thanks to SEACOM's scalable and future-ready storage solutions.

Scalability and future proofing

Rely on SEACOM's storage offerings, which incorporate advanced anomaly detection and leadership recognition capabilities to proactively identify and address potential issues.

Proactive Anomaly Detection and Leadership Recognition

All SEACOM’s virtual server storage is configured on PureStorage, FlashArray//C Data Sheet for Hybrid Storage and Pure Storage. Pure Storage offers All-flash NVMe performance storage allowing for simplicity, efficiency, and rich data services for Enterprise applications that demand performance. Partnered with our Evergreen Support, we can upgrade performance, capacity, and features over time without disruption. PureStorage device has the capability to report all anomalies directly to the Command Centre. Pure Storage is a Gartner® Magic Quadrant™ Leader for storage nine times in a row.

Storage

Microsoft 365 provides a comprehensive suite of productivity and collaboration tools designed to meet the diverse needs of businesses.

Integrated Collaboration and Productivity Tools

Microsoft 365 integrates seamlessly across devices and platforms, promoting a more connected and efficient working environment.

Flexibility and Accessibility

Microsoft 365 offers robust security and compliance features to safeguard the sensitive information and data of businesses.

Security and Compliance

Microsoft 365 is a comprehensive suite of productivity and collaboration tools designed to meet the diverse productivity needs of businesses. Leveraging cloud technology, it integrates seamlessly across devices and
platforms, promoting a more connected and efficient working environment.

Microsoft 365

The solution provides enhanced data protection and security measures to ensure recoverable data is infection-free.

Enhanced Data Protection and Security

The solution offers seamless automation and reduced manual intervention in the backup and recovery process.

Seamless Automation and Reduced Manual Intervention

The solution allows you to protect your business and customers’ data, no matter where it resides

Versatility and Compatibility with various Environments

In partnership with Redstor, SEACOM provides full online backup and recovery. Devices automatically backup files as soon as an Internet connection is detected to allow for full system backups which can be recovered to Hyper-V, VMware, Azure, and AWS. A combination of AI/ML is integrated to ensure recoverable data is infection free whilst minimising manual intervention to remove malware. Backup is extended into Kubernetes and SaaS applications like Microsoft 365, Google Workplace, and Salesforce.

Backup & Recovery

SEACOM's Colocation facilities provide clients with a guaranteed uptime for their IT infrastructure, supporting business continuity and growth.

Guaranteed Uptime

The Colocation solution offers N+1 redundancy, ensuring reliable and redundant infrastructure.

N+1 Redundancy

The Colocation facilities are protected by multiple layers of security, providing a highly secure environment for IT infrastructure.

Rigorous Security

SEACOM has eight Colocation facilities nationwide, which provide clients with the most suitable operating environment for IT infrastructure that supports business continuity and growth. Protected by multiple layers of security, resilient power, cooling systems and industry leading SLA-guaranteed uptime, SEACOM’s Colocation provides the most secure and optimal way to collocate IT infrastructure in sub-Saharan Africa.

Colocation

The UCaaS solution integrates various communication tools and technologies into one cohesive platform, providing a range of functionalities from instant messaging and voice calls to file sharing and video conferencing.

Comprehensive Communication Tools

The UCaaS solution offers scalability and cost management capabilities to enhance collaboration and connectivity within organisations.

Scalability and Cost Management

The UCaaS solution provides enhanced mobility and flexibility, enabling organisations to streamline their business communications.

Enhanced Mobility and Flexibility

Need assistance? <a href="/guides/seacom-uc-guide">See this self help guide</a>

SEACOM’s Unified Communications as a Service (UCaaS) is a holistic cloud-based solution designed to streamline business communications by integrating various communication tools and technologies into one cohesive platform. This service model is tailored to enhance collaboration and connectivity within organisations, offering a range of functionalities from instant messaging and voice calls to file sharing and video conferencing.

UC-as-a-Service

SEACOM's Voice Termination service supports seamless number porting, enabling you to utilise new geographic and non-geographic numbers from over 100 countries, providing your business with global reach and flexibility.

Support for number porting. New geographic and nongeographic numbers, including numbers from over 100 countries

Our Voice Termination offering includes a web-based portal that provides you with detailed call records and robust analytics, empowering you to monitor and optimise your voice communications.

Portal access with call records and analytics

SEACOM backs our Voice Termination service with a 99.99% uptime service level agreement, ensuring highly reliable and dependable voice communication across our secure network.

99.99% Uptime SLA

SEACOM's voice termination service ensures dependable voice communication across our secure network, offering seamless local to global call routing wherever your business operates.

Voice Termination

The CCaaS solution offers a modern approach to customer engagement, enabling multi-channel communication.

Multi-Channel Communication

The CCaaS solution provides advanced analytics and seamless integration capabilities to enhance customer service operations.

Advanced Analytics and Seamless Integration

The CCaaS solution empowers mobility, granting businesses the flexibility to enhance their customer service operations.

Empowers Mobility

SEACOM’s Contact Centre as a Service (CCaaS) represents a modern approach to customer engagement, offering a cloud-based software delivery model that is maintained within the provider's infrastructure. This innovative service model grants businesses the flexibility to enhance their customer service operations with a host of features.

CC-as-a-Service

SEACOM's Corporate Connect service provides seamless, high-performance connectivity between your locations across South Africa as well as major African and international interconnection points, ensuring global reach and accessibility.

Globally Available

With Corporate Connect, you can easily scale your bandwidth to accommodate changing business requirements, ensuring your multi-site communication needs are adequately met.

Flexible Bandwidth Options

Our Corporate Connect solution offers the ability to burst beyond your committed bandwidth during peak usage periods, giving you the flexibility to handle fluctuating data demands.

Burstable Capacity

Corporate Connect is the building block for multi-site communication. This service provides flexible, low latency, point-to-point, point-to-multipoint and multipoint-to-multipoint Ethernet connectivity between all major South African metropolitans as well as major African and International interconnection points.

Corporate Connect

SEACOM's Microwave Fibre Backup service provides automatic failover, ensuring seamless continuity of your critical internet connectivity in the event of a primary link disruption.

Automatic Failover

Experience enhanced site reliability and availability with SEACOM's Microwave Backup solution, which complements your primary internet link for greater resilience.

Increased Site Reliability and availability

Leverage SEACOM's Microwave Backup to improve the overall redundancy of your network, providing an additional layer of protection for your connectivity.

Improved Network Redundancy

A Microwave Fibre Backup service that increases site availability and offers resiliency in support of your primary Internet link. Our Backup options include flexible choices between Point-to-Point or Point-to-Multipoint licensed or unlicensed failover.

Microwave Backup

SEACOM's Broadband Internet Access provides high-speed, unmetered connectivity without bandwidth caps or contention, ensuring your business can fully leverage the available bandwidth.

Uncapped and Unshaped

Our Broadband Internet Access solutions are designed to be cost-effective, delivering high-performance connectivity tailored to the needs of SMEs and branch locations.

Cost-effective

Enjoy reliable, best-effort service backed by our commitment to maintaining optimal network performance for your day-to-day business operations.

Best-effort Service

Benefit from the speed and reliability of our fibre optic and wireless fibre infrastructure, ensuring seamless broadband connectivity across your business locations.

Fibre optics and Wireless Fibre

SEACOM’s Broadband Internet Access is a cost-effective, high speed Fibre service tailormade for SME’s and branch locations. Services are robust, reliable, and engineered for day-to-day business operations.

Broadband Internet Access

SEACOM's CloudWorx provides highly reliable and available cloud connectivity services, ensuring your critical applications and workloads are seamlessly accessible.

High-availability Services

Our CloudWorx solution offers the lowest possible latency paths to leading cloud service providers, such as Amazon Web Services and Microsoft Azure, for optimal performance.

Lowest Latency Paths to Hyperscalers

CloudWorx is designed without any restrictive fair usage policies or bandwidth contention, allowing you to fully leverage the available capacity without limitations.

No Fair Usage Policy or Contention

SEACOM’s CloudWorx provides dedicated, secure, and private connectivity directly to all major Hyperscalers, like Amazon Web Services and Microsoft Azure. Connecting you directly to cloud providers reduces network costs, increases bandwidth throughput, and provides a more consistent network experience than internet-based connections.

CloudWorx

SEACOM's Satellite solutions provide comprehensive engineering options, allowing us to design and deliver a tailored end-to-end satellite connectivity solution that meets your specific requirements.

End-to-end Engineering Options

Our Satellite services are engineered to provide high availability, ensuring reliable and consistent connectivity for your business operations, even in remote or hard-to-reach areas.

High Availability

SEACOM backs our Satellite offerings with robust service level agreements, guaranteeing the quality and performance of your satellite-based connectivity services.

SLA Backed Service

With VSAT and LEO Satellite Internet covering every corner of South Africa, our satellites provide connectivity in outer-laying regions where typical connectivity mediums are not apparent or feasible. Services are point-to-multipoint with a dedicated two-way communication circuit from an on-premises earth station at the client’s site through to the teleport facility in Midrand.

Satellite

SEACOM's Enterprise Internet Access provides dedicated, high-bandwidth connectivity without restrictions or contention, ensuring consistent performance for your business-critical operations.

Uncapped, Unshaped, Uncontended

Our Enterprise Internet Access solutions do not impose any restrictive fair usage policies, allowing you to fully leverage the available bandwidth to meet your evolving business needs.

No Fair Usage Policy

Backed by a 99% service level agreement, our Enterprise Internet Access is complemented by round-the-clock technical support to address any issues promptly and maintain optimal connectivity.

99% SLA with 24/7/365 Technical Support

Benefit from the reliability and high-speed capabilities of our fibre optic and wireless fibre infrastructure, tailored to deliver enterprise-grade connectivity across your locations.

SEACOM's Enterprise Internet Access is designed for fast, business-centric connectivity. Our 1:1 dedicated, high-speed and low latency options are designed for high-demand business operations and backed by SLAs to ensure high performance, guaranteed internet services all year round.

Enterprise Internet Access

SEACOM's Direct Internet Access service provides true symmetrical bandwidth, ensuring your upstream and downstream connectivity are equally fast and consistent, enabling seamless collaboration and data transmission.

Truly Symmetrical

Our Direct Internet Access solution is delivered on an uncontended basis, backed by a 99.9% service level agreement, guaranteeing reliable and high-performance connectivity for your business operations.

Uncontended with a 99,9% SLA

SEACOM's Direct Internet Access is designed without any bandwidth caps or traffic shaping, allowing you to fully leverage the available capacity to meet your evolving connectivity needs.

SEACOM's Direct Internet Access service provides businesses with high-speed, dedicated, SLA-backed, Tier-1 symmetrical Internet bandwidth. Services with line rates up to 10Gbps or 100Gbps on a single interface can be delivered to your premises directly out of SEACOM's data centres with no shaping, usage limits as well as the ability to burst capacity on-demand.

Direct Internet Access

Our Mobility solutions provide a self-service portal that enables employees to securely access corporate resources and applications from any location, empowering them to work effectively on the go.

Self-service Portal

With our Mobility offerings, you can define and enforce granular access controls, ensuring that only authorised users have the appropriate levels of connectivity and permissions based on their roles and security profiles.

Define User Access Control

Our Mobility solutions are designed with robust governance and risk management capabilities, allowing you to maintain tight control over your mobile workforce and mitigate potential security threats.

Tight Governance and Risk Control

Whether at the office, a client site or even at home, employees need a secure connection that enables them to work effectively from where they are, at any time. Our APN Solutions enable fast, secure connectivity from mobile devices to the organisation’s chosen network, which is the foundation of building a mobile workforce with secure connectivity on the move. This gives employees the same level of security and accessibility as if they were working from the office.

Mobility

SEACOM's DDoS Protect solution provides continuous, uninterrupted protection against distributed denial-of-service (DDoS) attacks, ensuring your business operations remain resilient and accessible even during unexpected or sudden attacks.

Always-on Protection

Our DDoS Protect service leverages sophisticated detection algorithms and mitigation techniques to rapidly identify and neutralize DDoS threats, minimising the impact on your network and business continuity.

Advanced Detection and Mitigation

SEACOM's DDoS Protect is designed to be flexible and scalable, allowing it to adapt to the evolving needs of your business as it grows, providing the necessary protection to support your expansion and success.

Flexible and Scalable to Meet Business Growth

SEACOM provides a fully managed, intelligently automated solution that’s continuously backed by global threat intelligence. DDoS Protect assists in detecting and mitigating against unexpected or sudden attacks. From on-demand mitigation solutions that aid in minimising the impact of a DDoS attack, to holistic protection that ensures attacks are never unexpected.

DDoS Protect

SEACOM's Device Management service provides you with access to a team of specialised technical experts who can deliver comprehensive firewall management and leverage OPEX models for cost-effective hardware, licensing, and administration.

Access to specialised expertise

Our Device Management solution includes 24/7 monitoring and support for all your software and hardware, ensuring round-the-clock visibility and prompt issue resolution.

24/7 monitoring and support

By outsourcing your Security Device Management to SEACOM, you can benefit from cost-effective models for hardware, licensing, and administration, optimising your security investments.

Cost efficiency

SEACOM enables you to outsource your Security Device Management to access specialised technical skills and 24/7 support, benefit from a dedicated Security Operations team for comprehensive firewall management, and utilise OPEX models for cost-effective hardware, licensing, and administration 24/7 monitoring of all Software and Hardware.

Device Management

SEACOM's Email Security Service ensures the integrity of your digital communications, preserving the confidentiality and preventing unauthorised alteration of the data exchanged through your business emails.

Improved data integrity

Our Email Security solution helps you maintain regulatory compliance by implementing robust security controls and monitoring mechanisms to protect against data breaches and comply with industry standards.

Compliance Assurance

SEACOM's Email Security Service provides advanced protection against a wide range of email-based threats, including phishing attempts, malware distribution, and business email compromise, safeguarding your organisation's communications.

Advanced email protection

SEACOM’s Email Security Service provides comprehensive protection against a wide range of cyber threats, including phishing attacks, malware distribution, and business email compromise (BEC). Designed to protect your business and personal communications, our service ensures the integrity of your digital exchanges, preserves sensitive information, and maintains privacy amidst the evolving landscape of cyber threats.

Email Security

SEACOM's Secure Access Service Edge (SASE) provides a zero trust access approach, ensuring secure and seamless access to internet, cloud services, SaaS, and private applications, regardless of user location or device.

Zero Trust Access

By delivering security functions directly from a global, multi-tenant cloud environment, SASE reduces network friction and latency, enabling faster and more efficient access to applications and services.

Reduced Network Friction

SEACOM's SASE solution enhances your overall security posture by consolidating and unifying various security functions, providing comprehensive protection across your distributed workforce and infrastructure.

Improved Security Posture

SEACOM’s SASE secures uses to the internet, cloud services, SaaS, and private applications, regardless of location. It is delivered from a unified cloud-native platform, SASE brings all security functions found in traditional networks and delivers it purely from a global, multi-tenant cloud environment spanning across 160 PoP’s. Providing security from the cloud edge enables organisations to make security and application access available for the user right down to the endpoint, regardless of their location and device.

Secure Access Service Edge

SEACOM's Firewall-as-a-Service (FWaaS) solution enables you to define and enforce a unified security policy across your network, ensuring consistent protection and control over your digital assets.

Unified Security Policy

Our FWaaS offering includes robust deep packet inspection capabilities, allowing you to analyse network traffic in detail and apply granular security controls to mitigate threats and maintain regulatory compliance.

Deep packet inspection

As part of our Firewall Management and Monitoring service, we regularly backup your firewall configurations, ensuring you can easily restore your security settings in the event of any changes or system updates.

Monthly backup configuration

Ask us about Firewall Management and Monitoring

SEACOM’s Firewall-as-a-Service (FWaaS) is a cloud-based, fully managed solution designed to be your first layer of defence between your network and the internet. With high availability and custom configurations, we offer robust network security tailored to business needs.

Firewall Management and Monitoring

SEACOM's Endpoint Protection solution provides advanced anti-virus, anti-spyware, and firewall protection for your laptops, desktops, and servers, safeguarding your organisation against a wide range of cyber threats.

Virus, malware, network, and web-based attack protection

Our Endpoint Protection service includes the ability to selectively allow or block specific applications, further enhancing the security of your endpoints.

Whitelisting / blacklisting of applications

SEACOM's Endpoint Protection solution is designed to detect and mitigate against targeted attacks and zero-day threats, ensuring your endpoints remain secure even against the most sophisticated cyber threats.

Stops targeted attacks and zero-day threats

SEACOM’s Endpoint Protection solution is a cloud-based service ensuring you have advanced anti-virus, anti-spyware, and firewall protection for your laptops, desktops, and servers. A pre-configured service with best practice policies, saving you time during deployment.

Endpoint Protection

SEACOM's Managed Detect & Response service leverages advanced technology and cutting-edge threat intelligence to proactively detect and respond to sophisticated cyber threats targeting your organisation.

Advanced Threat Protection

Our Managed Detect & Response solution provides customised support services, tailored to the specific needs and requirements of your business, ensuring comprehensive security coverage.

Customised Support

SEACOM's security experts provide around-the-clock monitoring and rapid incident response, enabling your organisation to quickly address and mitigate security incidents as they arise.

24/7 Monitoring and response

SEACOM delivers a comprehensive, enterprise-level security with a mix of advanced technology and human expertise, plus additional services like compliance support and concierge services for businesses of all sizes.

Managed Detect & Response

SEACOM's Wi-Fi-as-a-Service solution prioritises security, ensuring the Corporate Wi-Fi and Guest/Public Wi-Fi are designed and configured with robust security measures to protect your network and users.

Security First

Our managed Wi-Fi service includes continuous network monitoring, performance management, and detailed reporting, allowing you to maintain optimal Wi-Fi connectivity and user experience.

Ongoing Network Management and Reporting

SEACOM's Wi-Fi-as-a-Service is designed to adapt to the evolving device landscape and user expectations, delivering a seamless and reliable Wi-Fi experience tailored to your organisation's needs.

Adapts to Devices and User Expectation

SEACOM provisions Wi-Fi 6 connectivity for large-scale entities and delivered as a Managed Service, the service includes Corporate Wi-Fi for the office and Guest/Public Wi-Fi for office visitors tailored to ensure user experience. Assessment, deployment and management is handled by us end-to-end.

Wi-Fi-as-a-Service

SEACOM's MPLS solution provides flexible and resilient IP/MPLS connectivity, enabling point-to-point, point-to-multipoint, and multipoint-to-multipoint communication across your business premises.

Point-to-Point, Point-to-Multipoint, and Multipoint-to-Multipoint connectivity

SEACOM Interconnects multiple sites to one another via a flexible and resilient IP/MPLS backbone. Not only does this option give you the ability to communicate across the world, but it also allows for the secure sharing of confidential information across business premises.

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News

SEACOM appoints Digital Infrastructure East Africa and Middle East Managing Director

SEACOM East Africa's commitment to practical ICT education

Closing the gender gap in the ICT industry through mentorship

Data Centre Neutrality – Hyperscalers and SEACOM as the Carrier of Carriers

SEACOM appoints two senior executives, strengthening the top SEACOM Group leadership

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